Pre-Order Information

ONLINE PRE-ORDERS

Every BT Sportswear item is made to order and customised specifically for your club, team, school, or organisation. Because your gear is built just for you, we do not offer returns or exchanges — please double-check your sizes, names, numbers, and personalisation details before placing your order.

PERSONALISATION

Custom names and numbers are printed exactly as entered at checkout. You are responsible for ensuring all spelling, name formatting, and number selections are correct. BT Sportswear cannot be held responsible for errors submitted with an order.

SCHOOL LEAVERS' GEAR

For School Leavers' orders, a full name list will be provided to your school coordinator for approval before production begins. All names will be printed in UPPERCASE. If no name is submitted, your order will be produced without personalisation.

ORDER CHANGES

Any changes to your order must be made before checkout is complete. Once an order has been finalised, changes will require cancellation and re-ordering. No amendments can be made after the store has closed.

DELIVERY TIMEFRAMES

Pre-order delivery is estimated at approximately eight weeks from the store closing date, once final order numbers are received from your club or organisation. Delivery timelines may vary if your team extends the pre-order deadline. BT Sportswear will keep you updated throughout the production process.